Shiloh – Velvet High Neck Tiered Ruffle Mini Dress

Shipping Time:

Shipping Time consists of 2 stages - Handling Time & Transit Time

1. Handling Time (How long we take to get your order ready):

• 2 - 7 business days (Mon - Fri)

2. Transit Time (How long it takes for the courier to deliver it to you):

• 5 - 8 business days (Mon - Fri)

Therefore, total Shipping time is:

• 7 - 15 business days (Mon - Fri)

Please Note: While we strive to deliver your order within the above timeframe, there may occasionally be unforeseen delays beyond our control, such as courier disruptions or unexpected events. In such cases, your delivery may take longer. Rest assured, we will do everything possible to ensure your order reaches you as quickly as possible.

Shipping Locations:

We ship nationwide to South Africa. We ship to your door using one of our courier partners (Internet Express, RAM, The Courier Guy, SkyNet) depending on your location.

Shipping Rates:

The shipping cost is based on your order value, and you can check your shipping cost in the checkout page.

Orders below R995:

• Price: R 90.00

Orders equal to and above R995:

• Price: Free

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. You can track your order using our tracking page : https://flairestore.co.za/a/track/ 

If you don’t receive a shipping confirmation email right away, rest assured! We are aware of the delivery date or date range provided at checkout, and we will ensure that your items are delivered within that timeframe.

Order Changes:

Please contact us immediately if you need to make any changes to your order. 

Item Not Received:

If you have successfully placed an order and have not received it, even when the tracking status indicates it has been delivered, we recommend reaching out to the courier to track your shipment. If the issue persists, please send an email to support@flairestore.co.za for further assistance.

Please Note: In the event that our courier cannot reach you and they have to send the package back, the customer becomes liable to cover the return shipping and reshipment fees. Please make sure your contact info is correct when placing your order!

We appreciate your support and look forward to delivering your order to you soon!

For additional inquiries:
If you have any further questions, please contact our customer service at:

Tel: +27 62 591 0365
Email: support@flairestore.co.za
Contact Form: https://flairestore.co.za/pages/contact
Office Hours: Monday - Friday: 9:00 AM - 4:00 PM
Response Time: We usually respond to all queries within 3 hours but please allow up to 1 business day for a response.

Thank you for choosing Flaire SA!

Thank you for choosing Flaire SA. We strive to ensure your satisfaction with our products. Please read our Returns and Refunds Policy carefully to understand your rights and responsibilities.

Requesting a Refund or Return:

How to Initiate:

Customers seeking a refund or return must contact our Customer Support within 7 days of receiving the product.

Contact Information:

Email: support@flairestore.co.za

Phone: +27 62 591 0365

Shipping the Product Back:

In most cases, customers are required to ship the product back to us and cover the return shipping cost. If you are unsure on how to do so, please contact us and we will gladly guide you through the process.

Return Address:

Upon contacting us, we will provide the return shipping address.

Photo Requirement:

Customers may be requested to provide photos of the item, especially in cases of damage or breakages.

Circumstances for Refunds and Returns:

Exchanges:

Timeframe: Within 7 days of receiving the product.

Conditions: Product must be unused, and the customer is responsible for return shipping.

Change of Mind:

Timeframe: Within 7 days of receiving the product.

Conditions: Product must be unused, and the customer is responsible for return shipping.

Faulty/Items that Break:

Timeframe: Within 30 days of receiving the product.

Conditions: Photo evidence required. A replacement or refund will be offered.

Damaged on Arrival:

Timeframe: Notify us immediately upon receiving the product.

Conditions: Photo evidence required. A replacement or refund will be offered.

Wrong Product:

Timeframe: Notify us immediately upon receiving the product.

Conditions: We will cover return shipping costs and send the correct product.

Never Arrived:

Timeframe: Within 30 days from the expected delivery date.

Conditions: We will investigate the shipment status. A replacement or refund will be offered.

Cancellation After Ordering:

Timeframe: Before the order is shipped.

Conditions: Full refund will be issued. 

Refunds Process:

Timeframe:

Refunds will be processed within 3 business days of receiving the returned product.

Refund Method:

Refunds will be issued to the original payment method which takes 3-7 business days to clear. Customers may choose to receive an immediate EFT which will take 1-2 days to clear.

We appreciate your understanding and cooperation. If you have any further questions, please contact our Customer Support:

Tel: +27 62 591 0365
Email: support@flairestore.co.za
Contact Form: https://flairestore.co.za/pages/contact
Office Hours: Monday - Friday: 9:00 AM - 4:00 PM
Response Time: We usually respond to all queries within 3 hours but please allow up to 1 business day for a response.

Thank you for choosing Flaire SA!

Flaire SA

For additional inquiries:

If you have any further questions, please contact our customer service at:

Tel: +27 62 591 0365
Business Address: 25 Silverton Road, Durban, KwaZulu-Natal, 4001, South Africa
Email: support@flairestore.co.za
Office Hours: Monday - Friday: 9:00 AM - 4:00 PM
Response Time: We usually respond to all queries within 3 hours but please allow up to 1 business day for a response.

Thank you for choosing Flaire SA!